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Trigger PCS Application from Digital Assistant/Chatbot

Introduction

In this article I will be explaining about triggering the PCS application from the chatbot.

Main article

Many of us might have known about triggering the PCS integrations from the OICS or VBCS.

Have you ever done it from chatbots?

Let’s build a dummy process application in first place which we want to trigger from the chatbot.

The main purpose of this would be to notify the user over the mail with the details that he had filled in the form.

In this case I have created a message-based process and named it as chatbot.

Create a basic form with two fields UserID and IntegrationName.



Now create a new message-based process:

For the message action at the begin providing the details as below:



Select the form in the User Task (Submit) action:



Now Follow the below steps to get the integration configured in chatbot environment:

1.       Go to the settings section and select API services.


Provide the details as below :


Once done go to the authentication section and select basic authentication from the drop-down list:

Provide your OIC/PCS credentials.

Now in the methods section, provide the input payload for the integration call.

{

    "processDefId": "oracleinternalpcs~chatbot!1.4~ChatbotProcess",

    "serviceName": "ChatbotProcess.service",

    "operation": "postUserInput",

    "action": "Submit",

    "params": {

        "userId": "John",

        "intName": "hcfsdrvh"

    }

}

Click on test the request and save the response:



Now please refer to my previous blog on building the basic chatbot:
https://oracletechshares.blogspot.com/2022/07/easy-chatbotdigital-assistant.html

following the above steps build the utterances of your own choice.

In this case, my utterance is ‘I want to raise a ticket.’

Now go to the flow section of the ODA and drop the rest service section and drop action call REST service and select the endpoint from the dropdown. Once done you should be able to see the complete details of the endpoint you have provided in the configuration step.

Let’s test the Chatbot we had built so far.




As you could see the chatbot replied with message saying process request has been raised along with the ID.

 

Now, if we check our process tasks, we would be able to see our request as below:



I you are wondering how I’ve designed the chat with replies.

Please check these blogs of mine:

https://oracletechshares.blogspot.com/2022/07/easy-chatbotdigital-assistant.html

https://oracletechshares.blogspot.com/2022/09/trigger-oic-from-digital.html

 

Hope you all liked the article and learnt something new for the day.


- PREETHAM KONJETI 







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