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Showing posts from October, 2022

Trigger PCS Application from Digital Assistant/Chatbot

Introduction In this article I will be explaining about triggering the PCS application from the chatbot. Main article Many of us might have known about triggering the PCS integrations from the OICS or VBCS. Have you ever done it from chatbots? Let’s build a dummy process application in first place which we want to trigger from the chatbot. The main purpose of this would be to notify the user over the mail with the details that he had filled in the form. In this case I have created a message-based process and named it as chatbot. Create a basic form with two fields UserID and IntegrationName. Now create a new message-based process: For the message action at the begin providing the details as below: Select the form in the User Task (Submit) action: Now Follow the below steps to get the integration configured in chatbot environment: 1.        Go to the settings section and select API services. Provide the details as below : Once done go to the authentication section and