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Showing posts with the label process cloud

Trigger PCS Application from Digital Assistant/Chatbot

Introduction In this article I will be explaining about triggering the PCS application from the chatbot. Main article Many of us might have known about triggering the PCS integrations from the OICS or VBCS. Have you ever done it from chatbots? Let’s build a dummy process application in first place which we want to trigger from the chatbot. The main purpose of this would be to notify the user over the mail with the details that he had filled in the form. In this case I have created a message-based process and named it as chatbot. Create a basic form with two fields UserID and IntegrationName. Now create a new message-based process: For the message action at the begin providing the details as below: Select the form in the User Task (Submit) action: Now Follow the below steps to get the integration configured in chatbot environment: 1.        Go to the settings section and select API services. Provide the details as below : Once done go to the authentication section and

Access multi-presentations in a single form of Process Cloud.

   Introduction In this blog I will be explaining about accessing multi forms in a single form of PCS. Main Article Consider a scenario where there are multiple forms, and you want to access them or have them displayed in a step-by-step fashion. To achieve this, you need to drop train component from the Basic palate to the form you have created. Once you drop it follow the below steps: 1.         Fill the details as below 2.         Provide the form names in the option names and same in the values. 3.        Click on the events and choose On Change event.   4.         Design the condition as below, where a check would be performed on the flow.   In this case we are checking if the name of the flow is approve or not.    If the condition is met the page is going to get transferred to new form chosen. Click on OK   Go to the preview section. As you could see in below screen shot the default page is  details page .   Once I click on the approve button, a new form will get loaded.   Hope yo

Form beautification in Process Cloud Services (PCS)

  Using Custom CSS to make the form look cooler. Introduction In this blog I will be explaining about creating custom CSS to make the pcs form look better. Main Article In this post let’s make the form look more appealing. In the below screenshot as you can observe the initial form looks old school and doesn’t look much appealing. And the beautify options provided by the PCS by default are very basic. We can overcome this by having a custom CSS of our own and make the form look more appealing to the customer. Follow the below steps in order: 1.      Go to the form you have developed. 2.      Under form properties go to form properties 3.      Click on the upload 4.      Select the custom CSS file you had developed. 5.      The form gets change to below screen shot   As you could see we had changed added sample logos to the fields which is not possible by default and changed the background color as well.   The CSS code used above: input[name=items] {   width: 80%;   padding: