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Trigger OIC from Digital Assistant/Chatbot

 

Introduction

In this article I will be explaining about triggering the OICS integration from the chatbot.

Main article

Many of us might have known about triggering the OICS integrations from the VBCS or PCS.

Have you ever done it from chatbots?

Let’s build a dummy integration in first place which we want to trigger from the chatbot.

The main purpose of this would be to notify the user saying that the integration got triggered from the chatbot.


Now Follow the below steps to get the integration configured in chatbot environment:

1.       Go to the settings section and select API services


Provide the details as below :


Once done go to the authentication section and select basic authentication from the drop-down list:

Provide your OIC credentials.

No in the methods section, provide the input payload for the integration call.


Click on test the request and save the response:


In this case it would be blank as the integration type is asynchronous (no feedback).

Now please refer to my previous blog on building the basic chatbot:

Following the above steps build the utterances of your own choice.

In this case, my utterance is ‘I want to trigger test Integration’

Now go to the flow section of the ODA and drop the rest service section and drop action call REST service and select the endpoint from the dropdown. Once done you should be able to see the complete details of the endpoint you have provided in the configuration step.

Now drop send message action and hardcode the value “Integration has been triggered successfully please check your mail”

The flow should look like below:


Lets test the Chatbot we had built so far.


 

As you could see the chatbot replied with message saying the integration got triggered.

Now, when I’ve checked my email, I could see the successful trigger Information. 


Hope you have liked the article and learnt something new for the day.


KEEP LEARNING KEEP GROWING 😎


- PREETHAM KONJETI
















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